A pass is a single payment, and it does not start until you first translate with it. That shapes when a refund is possible.
A pass you have bought but never translated with has not started. If you are a consumer in the UK, the EU, or another place with a statutory cooling-off period, you can cancel within 14 days of buying and get the full amount back, as long as the pass has not been activated on any phone.
Buying early is the normal way to use aharoam — Google Play is blocked in mainland China, so most people buy before they fly. Sitting unused, a pass keeps its full length and its full refundability.
The pass starts the first time you translate with it. At that point the thing you bought has been delivered, and by translating you are asking us to start supplying it immediately and accepting that the cooling-off period ends once it has been supplied. After that we do not refund unused days, and we do not refund part of a pass because a trip was cut short.
This is separate from the cooling-off period and is not limited by it. If aharoam will not run on your phone, or will not translate, write to us and we will try to fix it. If we cannot get it working for you within a reasonable time, we will refund the pass, including one that has already started. Your statutory rights when something you bought is faulty or not as described are unaffected by anything on this page.
If you were charged twice for the same pass, or bought two by mistake and have only activated one, we refund the extra in full. Just tell us.
Email [email protected] from the address you bought with, or send us the activation code. Tell us what happened. You do not need a form or a reason for a cooling-off cancellation.
We aim to answer within five working days. Refunds go back to the card you paid with, through Stripe; how long the money takes to appear after that is your bank’s to decide, and is usually five to ten working days.
A refunded pass stops working.
If something has gone wrong, please write to us first. A chargeback opened without contacting us costs us a fee and takes months to resolve, where an email usually takes a day.
Write to [email protected]. The terms of use and the privacy policy cover everything else.
Last updated: 23 August 2026.